01Frequently asked questions
Straight answers before
you start.
These answers cover the standard NDev Studios approach to commissions, Premium, delivery and support. Project-specific scope and terms are still confirmed in writing.
Are commissions currently open?
Yes. Enquiries can be reviewed and commissions can be accepted subject to scope, capacity and suitability. Development begins only after the written proposal is accepted and the required payment has cleared.
How is a commission priced?
Every commission is quoted individually in GBP. Pricing considers the approved scope, complexity, development time, testing, documentation, revisions, support requirements, direct third-party costs and project risk.
How long is a quotation valid?
A written quotation is normally valid for seven days unless the proposal states otherwise. An invoice has its own payment date where one is specified.
How many revisions are included?
Up to two grouped revision rounds are included for changes that remain within the approved scope. Additional rounds or expanded requirements may need a separate quotation.
Do bug fixes use a revision round?
No. A covered fault where the delivered product does not operate according to the approved specification is treated as a bug rather than a revision.
What happens when I request a new feature?
A new feature, major redesign or other requirement outside the accepted scope is treated as additional work and must be agreed before that work begins.
Can someone under 18 request a commission?
Yes, but a parent or legal guardian must give permission, accept the applicable terms and make payment. Development and payment will not proceed without that adult involvement.
Will NDev Studios host my project?
Not currently. Completed projects are normally client-hosted, and domains, licences and third-party accounts should normally remain owned by the client.
Will I receive the completed product?
Yes. After cleared final payment, the client receives the agreed completed product and the deliverables listed in the proposal. Reusable internal systems, infrastructure secrets or general-purpose components that were not part of the agreed deliverables may be excluded.
How long is support included?
Standard included support lasts 30 days. It begins when the delivered project is received, tested and activated, or automatically seven days after delivery if activation is not confirmed.
What happens if I or another developer modify the project?
Support for the affected area may be limited or excluded where untracked changes prevent NDev Studios from verifying the original implementation. This does not remove rights that cannot lawfully be excluded.
How quickly are support requests answered?
NDev Studios aims to acknowledge a covered support request within 48 hours. This is an acknowledgement target, not a guaranteed resolution time.
Are third-party services included?
Not unless the accepted proposal says they are. Domains, external hosting, paid licences, premium plugins, APIs, subscriptions, hardware and other third-party services are normally purchased and owned by the client.
Can my project remain private?
Yes. Commissions are not automatically published. Portfolio use requires explicit agreement, and confidentiality does not carry an automatic extra charge.
What is NDev Premium?
NDev Premium is a central account entitlement used by supported NDev products. A base plan includes one assignable Premium server slot, so eligible products on that assigned server can recognise the same Premium entitlement.
Can I see Premium pricing without signing in?
Yes. The public NDev Premium page shows current pricing, Free versus Premium information and server-slot add-ons. Payment is completed only from the Account page.
Do Lifetime Premium plans include lifetime extra server slots?
No. A base Lifetime plan includes one server slot. Additional +1, +3 and +5 server-slot packages are separate recurring add-ons.
03Still need an answer?
Ask about the project you actually want to build.
If the answer depends on integrations, infrastructure or scope, send the requirements through the official enquiry route and NDev Studios can review them.