01Commission process

Twelve stages.
No hidden handover.

The workflow keeps requirements, payment, revisions, approval and support visible from the beginning of the commission.

  1. 01
    Initial enquiry

    Explain the requirement

    The client contacts NDev Studios with the project idea, goals, preferred timeframe and any known requirements.

  2. 02
    Discovery and clarification

    Confirm scope and limitations

    The project is discussed in detail, including technical requirements, deliverables, access needs and practical limitations.

  3. 03
    Proposal and quotation

    Receive the written proposal

    The proposal confirms the agreed scope, estimated schedule, price, payment structure, two included revision rounds and the support period.

  4. 04
    Approval and initial payment

    Formally accept the commission

    After launch, the client approves the proposal and terms. The required initial payment is then made through a GBP Stripe invoice.

  5. 05
    Project setup

    Prepare the workspace

    A project record and Discord communication channel are created, and references, credentials and required materials are collected.

  6. 06
    Development

    Build to the approved specification

    NDev Studios develops the project with direct progress updates. Larger commissions may be divided into agreed milestones.

  7. 07
    Testing and internal review

    Verify functionality and reliability

    The work is tested for functionality, reliability, security and compatibility, with identified issues corrected internally.

  8. 08
    Client review and revisions

    Preview and provide feedback

    The client receives a preview or test version. Up to two grouped revision rounds are included for changes within the agreed scope.

  9. 09
    Final approval and payment

    Approve the completed work

    Once approved, the remaining balance becomes due. New features or major scope changes require a separate quotation.

  10. 10
    Delivery and handover

    Deploy or deliver the project

    The completed work is delivered or deployed with the agreed files, documentation, setup details and usage instructions.

  11. 11
    Support period

    Activate 30 days of included support

    Support begins after the client receives, tests and activates the project, or automatically seven days after delivery if activation is not confirmed.

  12. 12
    Project completion

    Close and archive the commission

    After support ends and outstanding covered issues are resolved, the project is closed. Further work begins as a new request.

Revision or bug?

They are handled differently.

A revision changes something already covered by the specification. A bug is delivered behaviour that does not match it. Bug fixes do not consume a revision round.

New feature?

That is a scope change.

A new system, major redesign or additional feature outside the accepted proposal is priced and scheduled separately before work begins.

No response?

Development is paused.

The commission pauses after 14 days without a required response and may close after 30 days following written notice.