01Frequently asked questions
Straight answers before
the proposal.
The final scope and terms are confirmed in writing for each commission, but these answers describe the standard NDev Studios approach.
Are commissions currently open?
Enquiries are open, but formal acceptance, payment and active development are temporarily paused while NDev Studios completes its launch setup.
How is a commission priced?
Every commission is quoted individually in GBP. Pricing considers scope, complexity, estimated development time, testing, delivery requirements and any optional hosting or extended support.
How long is a quotation valid?
A written quotation and Stripe invoice will normally remain valid for seven days unless the proposal states otherwise.
How many revisions are included?
Up to two grouped revision rounds are included for changes that remain within the agreed scope. Additional rounds may require an extra payment.
Do bug fixes use a revision round?
No. A fault that causes the delivered product not to operate according to the approved specification is treated as a bug, not a revision.
What happens when I request a new feature?
A new feature or major change outside the accepted proposal is a scope change and requires a separate quotation before work begins.
Can someone under 18 request a commission?
Yes, but a parent or guardian must approve the commission, accept the terms and make payment. Development will not begin without that permission.
Will NDev Studios host my project?
Not initially. Clients will normally host delivered products themselves. A separately paid monthly hosting service is planned for the future.
Will I receive the complete product?
Yes. After final payment, the client receives the agreed completed product even when future NDev Studios hosting is used.
How long is support included?
The default support period is 30 days after the client confirms the delivered project has been tested and activated. It begins automatically seven days after delivery when activation is not confirmed.
What ends included support?
The included support for the affected product ends when its code or configuration is altered by the client or another developer, because NDev Studios can no longer verify what changed.
How quickly are support requests answered?
NDev Studios aims to acknowledge support requests within 48 hours. This is a response target, not a guaranteed resolution time.
Are third-party services included?
No. Domains, external hosting, premium licences, commercial services and other third-party costs are purchased and owned by the client unless a proposal explicitly says otherwise.
Can my project remain private?
Yes. Confidentiality is available without an additional fee. Portfolio publication requires explicit agreement from both the client and NDev Studios.